A peaceful private space to share a final moment with your beloved companion, surrounded by care, kindness and respect.


What is the Rainbow Room?
The Rainbow Room is our quiet room, offered for families who need somewhere calm to be with their pet before or after care. It’s a comforting, private space where you can take your time, reflect and say goodbye in your own way.


What you can expect
We understand that every goodbye is unique. When you arrive, we will welcome you gently, explain what will happen, and help arrange the room so you feel as at ease as possible.

  • Warm, respectful atmosphere free from interruptions
  • Compassionate support from staff who understand what you’re going through
  • Space for quiet, reflection, or whatever feels right for you


Room Comforts

  • Soft, comfortable seating for the whole family
  • Soothing lighting; option of calm, gentle music if you wish
  • Hot drinks, water and tissues on hand

Practical Details:

  • The room is reserved for your use alone; complete privacy during your time there
  • Appointments only — please call to reserve your time
  • Children are welcome; companion pets are welcome if calm and well‑behaved
  • Parking is available; level access is provided. If you have any special needs, let us know and we will do our best to help

Pet Euthanasia in the Rainbow Room
If you would prefer not to visit a veterinary clinic, and do not wish to have euthanasia at home, our Rainbow Room can be used for pet euthanasia.


Please tell us when you book so we can prepare the room with the care and dignity your pet deserves.


How we support you
We're here to help, in whatever way you need. We can:

  • Gently assist with caring for your pet, positioning or handling if needed.
  • Give you undisturbed time to talk, pray, sit quietly or share memories
  • Walk you through what happens next — always at your pace

Booking & Availability
To reserve the Rainbow Room, please call us on 01204 263 115. We offer flexible times and will always work with you to accommodate what you need.


Please do not turn up without a booking


Frequently Asked Questions

How much time will we have?
Everyone is different. We don’t impose strict time limits — we’ll agree a time that feels right when you arrange your booking.


Can other family members join later?
Yes. If someone needs to arrive after your booked time begins, that’s fine — just tell us in advance and we’ll ensure everything is ready and private.


Is the room big enough for large dogs or several family members?
Yes. Letting us know names, sizes or special requirements when you book means we can prepare the room properly.


What families have said
"Thank you for giving us a quiet place to say goodbye. The Rainbow Room felt like home and the staff were so gentle." — Sarah, Bolton