Our Rainbow Room is a calm, private space where you can share a final moment with your beloved pet. It’s a gentle place, set aside for families who want somewhere peaceful to sit together before or after care, with time to reflect and say goodbye in their own way.
When you arrive, we’ll welcome you softly and explain what will happen. The room is quiet and undisturbed, with comfortable seating, soft lighting and the option of calming music if you’d like. Hot drinks, water and tissues are always on hand.
If you’d prefer not to go to a veterinary clinic, and don’t feel a home goodbye is right for you, the Rainbow Room can also be used for pet euthanasia. Let us know when you book so we can prepare everything with dignity and care.
We’ll support you in whatever way feels right — gently helping with your pet if needed, guiding you through what happens next, or simply stepping back so you have undisturbed time together.
There’s no rush — we’ll agree on the time you need. Family members are welcome to join later if that helps, and the room is large enough for big dogs or several people.
Visits are strictly by appointment only. Please call 01204 263 115 and we’ll find a time that feels right for you.
Frequently Asked Questions
How much time will we have?
Everyone is different. We don’t impose strict time limits — we’ll agree a time that feels right when you arrange your booking.
Can other family members join later?
Yes. If someone needs to arrive after your booked time begins, that’s fine — just tell us in advance and we’ll ensure everything is ready and private.
Is the room big enough for large dogs or several family members?
Yes. Letting us know names, sizes or special requirements when you book means we can prepare the room properly.
What families have said
"Thank you for giving us a quiet place to say goodbye. The Rainbow Room felt like home and the staff were so gentle." — Sarah, Bolton