Privacy Policy

Effective Date: 1st March 2025


Rainbow Bridge Pet Funeral Services Ltd ("we", "us", "our") trading as Rainbow Bridge Pet Funerals is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or accessing our website, you agree to the practices described in this policy.


Who We Are
Rainbow Bridge Pet Funeral Services Ltd trading as Rainbow Bridge Pet Funerals.
Suite 3, Bridgeman House, 77 Bridgeman Street, Bolton, BL3 6BY
01204 263 115
help@rainbowbridgepetfunerals.co.uk
ICO Registration Number: TBA


What Personal Data We Collect
We may collect the following types of personal data:

  • Identity Data: Full name, title
  • Contact Data: Address, email, telephone number
  • Service Data: Information you provide when arranging a funeral or making an enquiry
  • Payment Data: Limited payment information if applicable (e.g., billing address), processed securely by third-party providers
  • Technical Data: IP address, browser type, and cookies if you visit our website (see our Cookie Policy)

How We Collect Your Data
We collect data in the following ways:

  • Directly from you via phone, email, forms, or in person
  • Through our website (contact or booking forms)
  • From third-party payment processors (where applicable)

How We Use Your Data
We use your personal data to:

  • Provide pet funeral services you have requested
  • Respond to enquiries and communicate with you
  • Process payments and issue receipts
  • Maintain our internal records and accounts
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to any third party.


Legal Basis for Processing
We process your data under the following legal bases:

  • Contract: Where processing is necessary to perform a contract (e.g., service arrangements)
  • Legal Obligation: Where we are required by law (e.g., record keeping)
  • Consent: Where you have given explicit permission (e.g., marketing, if applicable)
  • Legitimate Interests: To pursue our legitimate interests in running and improving our services (balanced with your rights)

Data Sharing
We may share your data with:

  • Service providers such as couriers, crematoriums, or payment processors
  • Professional advisers (e.g., accountants or solicitors)
  • Regulatory bodies where legally required

All third parties are required to respect the security of your data and process it in accordance with the law.


Data Retention

  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
  • Typically, we retain records for up to 6 years.

Your Data Rights
Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure ("the right to be forgotten")
  • Object to or restrict our processing of your data
  • Data portability (in certain circumstances)
  • Withdraw consent (where consent is the basis for processing)

To exercise any of these rights, please contact us using the details above.

If you're unhappy with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/


Data Security

  • We take appropriate technical and organisational measures to secure your personal data and protect it from unauthorised access, alteration, disclosure or destruction.

Cookies

  • Our website may use cookies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • When we do, we will revise the “Effective Date” at the top of this page.
  • We encourage you to review this policy periodically.

If you have any questions, please contact us help@rainbowbridgepetfunerals.co.uk