Pet Cremation Terms & Conditions

These Terms and Conditions govern the services provided by Rainbow Bridge Pet Funeral Services Ltd, trading as Rainbow Bridge Pet Funerals (“we,” “us,” or “our”), to clients (“you” or “your”) seeking pet cremation and funeral services. By using our services, you agree to the following terms:


Services Provided

  • We offer individual pet cremation services, ensuring that each pet is cremated separately so that the ashes returned to you are solely those of your pet.

Additional services include:

  • Collection of your pet from your home or veterinary practice
  • A selection of memorial products such as paw prints, urns, and keepsakes
  • 24/7 emergency call-out services

Appointments and Bookings

  • All services are by appointment only to ensure every family receives private, dedicated time. Please contact us in advance to arrange a suitable appointment.

Payment Terms

  • Payment is due at the time services are rendered unless prior arrangements have been made.
  • We accept major debit and credit cards, cash, and BACS transfers.
  • Cheques are not accepted.

Return of Cremated Remains
Ashes are typically available within 24–48 hours after the cremation. Options for receiving your pet’s ashes include:

  • Return to your home
  • Return to your veterinary practice

Cremation Assurance and Identification

  • Each pet is assigned a unique identification tag upon arrival.
  • A certificate of individual cremation is provided with every service.

Memorial Products
We offer a variety of keepsakes and memorial items, including:

  • Urns, caskets, and scatter tubes
  • Customizable keepsake items

Please note that variations in appearance may occur due to the nature of these handcrafted items.

Limitation of Liability

  • While we handle every pet with the utmost respect and care, our liability is strictly limited to the cost of the services provided.
  • We are not liable for indirect or consequential losses.

Data Protection

  • We are committed to protecting your privacy.
  • Personal data collected is used solely for the provision of our services and is never shared without your express consent, in accordance with applicable data protection laws.

Changes to Terms & Conditions

  • We may update these terms from time to time, with the latest version always available on our website.
  • By booking our service, you confirm that you have read and agreed to these terms and conditions.

If you have any questions, please contact us help@rainbowbridgepetfunerals.co.uk