Michelle
Michelle is a lifelong animal lover and proud mum to two Cockapoos, Wilson and Betty, as well as a cat, Jaxon.
With over 15 years’ experience in a senior compliance role, Michelle has previously run a successful doggy day care centre. She oversees aftercare, personally preparing ashes and ensuring they are returned to families with dignity and precision.
The idea for Rainbow Bridge came from her own experience when her cat Milo passed away, inspiring her to create a service built on compassion, clarity and care.
Michelle has also achieved a distinction in accredited Grief Coach for Pet Loss training, helping her support families through loss.
James
James has many years of experience in the funeral industry, having worked as a funeral director in Oldham and Prestwich. He also owns a doggy day care centre and is a devoted animal lover.
James is responsible for the day-to-day running of the crematorium and oversees all collections, ensuring every pet is cared for with dignity and respect.
He is proud to serve as a trustee of Bolton Destitute Animal Shelter, supporting animals in need, and his dog Betty is a registered Pets as Therapy dog.
Having experienced loss with his own pets, James recognised the need for more compassionate pet aftercare, inspiring him and Michelle to create Rainbow Bridge.
Mya
Mya is Michelle and James’ daughter and plays a valued role within the family business. She is currently studying English Literature at the University of Lancashire, where her love of reading and storytelling continues to grow.
Growing up surrounded by animals, Mya shares the same compassion and understanding at the heart of Rainbow Bridge. Her own experience of loss, particularly with her childhood cat Brucie, has given her a personal insight into how important it is for families to feel supported and cared for.
Outside of her studies, Mya enjoys getting lost in a good book and is a proud supporter of Bolton Wanderers.
Being part of Rainbow Bridge allows Mya to contribute to a service that means so much to her family, helping ensure every pet is treated with the care and dignity they deserve.
Rob
Rob is a crematorium attendant at Rainbow Bridge, bringing valuable experience from his previous work within the funeral industry. His background has given him a strong understanding of the importance of dignity, respect and attention to detail.
As a family man, Rob deeply appreciates the value of family and the role pets play within it. He understands that saying goodbye to a beloved companion is never easy, and approaches his work with care, compassion and quiet professionalism.
Rob supports the day-to-day operation of the crematorium, ensuring each pet is handled with the utmost respect throughout the process.
Ashley
Ashley is a pet private ambulance driver at Rainbow Bridge, bringing care, compassion and professionalism to his role. Alongside this, he works as a Staff Nurse within the NHS, supporting patients with empathy, respect and dignity.
His nursing experience has shaped his calm and understanding approach, allowing him to support families with sensitivity during difficult moments. He takes great care in every collection, ensuring pets and their families are treated with kindness and respect.
Having experienced pet loss himself, Ashley was supported by Rainbow Bridge with the loss of Darwin and Celi. Seeing first-hand the difference compassionate care can make inspired him to become part of a service that supports families in a meaningful way.
Scott
Scott is a pet private ambulance driver at Rainbow Bridge, supporting families with care, calmness and professionalism.
Having recently retired from an NHS Ambulance Service after 20 years, Scott brings a wealth of experience in supporting people during difficult moments. His background has shaped his calm, reassuring and empathetic approach.
A genuine animal lover, Scott understands the heartbreak of losing a beloved pet. He takes great care in every collection, ensuring pets and their families are treated with respect and dignity.
Scott provides reassurance from the very first interaction, offering quiet support and helping families feel cared for at every stage.
Wilson
Wilson is one of our beloved office dogs at Rainbow Bridge and a much-loved member of the family.
As a friendly and affectionate Cockapoo, Wilson brings warmth, comfort and plenty of smiles to the families who visit us. Whether he’s quietly sitting nearby, greeting people at the door or simply offering a calming presence, Wilson has a gentle way of helping people feel at ease during difficult moments.
Alongside Betty, Wilson is often found in the office and reception area, where his playful personality and loving nature brighten even the hardest days. He may not realise the important role he plays, but his companionship and unconditional affection can mean a great deal to grieving families.
Wilson reminds us every day of the special bond we share with our pets and why compassionate aftercare matters so much.
Betty
Betty is the second of our much-loved office dogs at Rainbow Bridge and a very special part of our team and family.
As a gentle and affectionate Cockapoo, Betty offers quiet comfort and companionship to the families we support. She has a remarkably calm nature and seems to know when someone needs extra reassurance.
Betty is also a registered Pets As Therapy dog and has a wonderful ability to bring comfort during emotional moments. Her calming presence can make an incredibly difficult day feel just that little bit easier.
Whether greeting visitors, relaxing in the office or supporting us during appointments, Betty plays an important role in the compassionate environment we strive to create every day.
Jaxon
Jaxon joined our family eight years ago after finding his forever home through Cats Protection, and from the very beginning, he made it clear he was far more than just a cat.
Affectionate, gentle and full of personality, Jaxon believes everyone deserves love, attention and the occasional determined head bump — including Wilson and Betty.
One of Jaxon’s favourite habits is making “air biscuits”, happily kneading away after a cosy nap or good meal. He is also incredibly food motivated, with tuna and Dreamies guaranteed to get his attention.
Over the years, Jaxon has become a much-loved part of our family. His affectionate nature, loyal companionship and endless supply of cuddles make him completely unforgettable.